“I'd never heard of this company, but in looking for wallpaper for my bathroom I spotted a design that would come up in searches and it really caught my eye. I showed it to a work colleague and she said she'd ordered paper from this company herself! So I decided to give it a try. Compared to a second company I was buying paper from it was SO much cheaper and looks really cool up now!”
“The first batch I ordered was a different colour to what is shown on the website. I contacted customer services twice about this but did not get a reply. I liked the print and decided to use it anyway. The usage calculator was incorrect due to the awkward shapes of the room I was decorating. Therefore I had to order an additional roll. This does not match the previous rolls bought, and annoyingly looks like the colours shown on the website. After contacting customer services again I did get a response from someone very helpful. Unfortunately there were no remaining rolls of the previous batch I had purchased. My first time wallpapering and I’ve learnt to always order more than you think!”
Thank you for your review and for your understanding to the situation.
I am very sorry to see the variation of shade that has taken place on this occasion. Whilst we do our best to minimize this between each print run of the paper, sadly we can't ensure a perfect match when additional are needed at a later date.
We do always suggest an extra roll is ordered to play it safe and allow free of charge returns if not needed to avoid falling short.
Kind regards,
Thomas
Customer Service Team
