Dear Cheyenne,
We are sorry to hear that your sample has still not arrived. We dispatched it on the same day, 14th January, and have already contacted the delivery company to investigate the issue.
In the meantime, we will send another sample today with 48-hour delivery to ensure you receive it as soon as possible.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
Best regards,
Lumber Jack Wood Flooring Team
