Hello Anna,
We're sorry to hear your order is delayed. We have checked, and your order was in the post Mon (possibly Tues to actually leave the Post Office as we are out in a village). We expect the delay is due to Easter and COVID-19 staffing shortages, but we're able to confirm it left Little Soap Company promptly as you'd expect. We do hope you'll consider revising the rating when the order arrives with you.
Hi Gill,
We're very sorry that you've decided to award several one star reviews due to postage times, which is not something fully in our control, especially over Bank Holiday and all the strains on the postal service due to COVID-19.
Please be assured that our small team, including the business owner Emma, have been coming in to HQ daily, including on Saturdays to ensure that we dispatch all orders as quickly as possible. We are doing our level best to make sure we keep up with demand at an unprecented level, and without our normal level of staffing in place. We hope that your order arrives very soon and that you'll find the product meets your needs.
