“All good except for the fact that the incorrect telephone cable was supplied, initially. So had to wait a couple of extra days, before completing installation.”
Dear Mr Pointing,
Thank you for your feedback.
I am sorry to hear that the incorrect telephone cable was sent out to you, please do accept our most sincere apologies for this.
I have check your order and can see that you have spoken to one of our customer service team today and they have arranged for the replacement cable to be sent out to you immediately, this should arrive by post tomorrow or Monday at the latest.
Once again, please do accept our sincere apologies for the inconvenience caused.
Kind Regards
Anny
“The ease of set up, the excellent design - light, small, comfortable to wear, the responsiveness, helpfulness and friendliness of the contact centre staff. An excellent product very well managed!”
“The Lifeline Vi Alarm is quite small and unobtrusive, and simplicity itself to install. Given the choice of wearing the pendant on a lanyard or on a wristband, I first opted for the wrist band as more suitable for me. After only two days, I decided that I would try the lanyard, and that is how I wear it all day. Because of its small size I am able to wear it under my shirt, completely unnoticeable, but instantly accessible should it be needed. I put it on before I get up, and wear it until I am back in bed. I did go to sleep wearing it one night, but I wouldn't do this from choice in case the alarm is set off accidentally, although I'm told this is unlikely to happen due to the design of the pendant.”
