“It appears to me I have wasted £140 as the first time used you were less than useless. When contacted the only reply was phone 101. I new that already and did not need to pay out this sort of money for nothing.”
Dear Anne,
Thank you for your feedback. I am sorry to hear about your negative experience with our alarm.
We have a duty of care to our customers and this is certainly not the service we aim to provide. I will ensure that this complaint is investigated thoroughly and further training is provided.
Please do not hesitate to get in contact with our friendly customer service team should you have any further queries.
Kind Regards,
Anny
