“I am no good with wires. It is not set up because I do not understand hiw to connect up. If I had kniw no one comes and puts wires in i would of tried somewhere else.”
Dear Juliet,
Thank you for getting in contact today and for leaving us your feedback.
I am very sorry to hear of the difficulties you are experiencing with the set up of your alarm system.
The alarms we use are designed as 'plug and play' systems. Meaning that they simply need to be plugged into the phone line and a power source, the same way as an ordinary telephone.
However, we are mindful that some of our customers may need further assistance with the installation. Because of this our friendly Technical team are always on hand to answer any questions you may have.
To assist with your installation, please contact us on 0800 999 0400 or by emailing info@lifeline24.co.ukm, so we can organise a good time for our team to call to walk you through the setup.
For further information on setting up your alarm you can watch our informative video: https://www.lifeline24.co.uk/installing-your-lifeline-alarm.
Again, I would like to apologise for any inconvenience this has caused.
Should you have any further queries or concerns, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“Purchased for my 90 year old mother who has just had hip surgery, she lives on her own, so this gives us peace of mind to know we can be contacted if she has a fall.”
