Thank you for sharing your feedback regarding your recent experience with our product. We sincerely apologize for the inconvenience and disappointment caused by the damage to your table upon arrival.
We deeply regret any inconvenience caused and understand your frustration with the situation. Please know that providing a satisfactory resolution is our top priority, and we appreciate your patience as we work to address this matter.
We understand that we offered a damage allowance as compensation for the damage, but we regret that it was not satisfactory for you. We also acknowledge that a replacement was not available, which is not the level of service we strive to provide.
We understand that you requested a refund, and we apologize if we were unable to meet your expectations in this regard. Rest assured, we are reviewing our processes to prevent similar issues from occurring in the future and to improve our customer service.
If there is anything further we can do to assist you or if you would like to discuss your concerns in more detail, please do not hesitate to contact us directly. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
