Dear Marguerite,Thank you so much for your fantastic 5-star rating of our Palma Day Bed Protective Cover! We greatly appreciate your feedback and are thrilled to hear that it has been serving you well.
With the horrendous weather in Edinburgh, we understand the need for a reliable cover to protect your day bed. We're delighted to hear that our cover has been doing a stalwart job in keeping it dry, even in such challenging conditions. Your kind words truly make our day!
We are incredibly grateful for your loyalty as a customer. Your continued support means the world to us, and we look forward to serving you with more high-quality products in the future.
“Purchased multiple covers for furniture. Very poor fit & poor quality, ties have already broken and covers get blown off in wind due to rubbish fit. Waste of money!”
Dear Martin,
Thank you so much for taking the time to share your feedback on the Palma Day Bed Protective Cover. We truly appreciate hearing about your experience and we are sorry for any inconvenience this may have caused.
We understand that you have purchased multiple covers for your furniture and have found them to have a poor fit and poor quality. Additionally, the ties have already broken and the covers tend to get blown off in the wind due to their rubbish fit. We sincerely apologise for the disappointment and frustration this must have caused you.
Your feedback is valuable to us, and we are determined to make things right. In order to improve our product, we would like to know more about your specific concerns and how we can address them. Please can you contact our team on sales@kettler.co.uk and advise whether there anything specific you believe we can do to rectify this situation and provide you with a better experience?
Once again, we appreciate you bringing these issues to our attention, and we are committed to finding a suitable solution. We look forward to hearing from you soon.
“The original order was damaged but this was quickly replaced. I couldnt have been happier with customer service and will certainly stick with Kettler for all future purchases.
Thank you.”
We are delighted to hear that the order was replaced quickly and that you are happy with our customer service. We strive to make sure our customers are happy and we are so pleased to have earned your 5 stars. We look forward to meeting your future outdoor needs!
“we purchased some chairs a couple of years ago and delighted, hence the day bed purchase.Excellent quality and durability.
Very pleased with our purchase.”
Thank you so much, Susan, for your 5-star rating of Palma Day Bed Protective Cover! We're thrilled that you were so delighted by the chairs you purchased a couple of years ago that you chose to purchase the day bed cover as well. We're so glad to know that the quality and durability have be excellent! We're so pleased with our purchase.
“I’m very pleased with my palms daybed cover ,
I wanted a heavy storm quality cover to protect the cushions & covers
from the sea breeze,
And this does did just that
JH”
Thank you, Julie, for your five-star rating of Palma Day Bed Protective Cover! I'm so glad you are happy with the product, as it was chosen for its storm quality protection and ability to keep the cushions and covers safe from the sea breeze! I appreciate your kind feedback and am glad you are pleased with the product.
“I've stated this on a number of occasions, Kettler products and their service is outstanding, our entire garden furniture sets are from them, their protective covers due exactly what they're meant to. The provision of both furniture and covers by the Kettler team was done in a well oiled, professional team who are happy to assist should you need help. I fully recommend the company and staff.”
Thank you so much for your 5 star rating of the Palma Day Bed Protective Cover, John. We are grateful that you have been such a loyal customer, and are so appreciative of the kind words that you have shared about both our products and our team. It is wonderful to hear that we have been able to provide the professional care and service that you have come to expect of us. We hope you continue to enjoy the protection and peace of mind that this protective cover provides. Thank you again for being such a loyal customer.
Thank you so much, Roger, for your 5 star rating of the Palma Day Bed Protective Cover! It is great to hear that you have had great experiences with the waterproof and strong cover which is easily secured and stays in place during wind! We truly appreciate your support and loyalty. Thank you for being a repeating customer!
Thank you so much, John, for your 5 star rating! We're so glad to hear that the Palma Day Bed Protective Cover is a great fit and works superbly. We appreciate your support as a repeat customer and value your feedback!
