Thank you so much for your feedback regarding the Palma Fire Pit Table (2021+) - Protective Cover. We really appreciate it.
We are committed to providing excellent service and products to guarantee customer satisfaction. We strive to continuously make improvements to keep our customers happy. If you need further help in the future, please feel free to reach out.
“Good cover, great for being able to leave the fire up too. It is quite a snug fit around the fire pit though so you need to be careful putting it on and off. I can see that the stitching gets strained already where the fire pit bit joins the main cover and it would be a pity if water was able to get in at the join because it’s been seen so snugly when the rest of the cover is well made”
Thank you so much for your 4 star rating of Palma Fire Pit Table (2021+)! It is great to hear your positive review about the Protective Cover. We really appreciate your feedback! We are happy to have you as a returning customer and look forward to serving you more in the future.
Thank you so much, David, for taking the time to provide us with your feedback about the Palma Fire Pit Table (2021+) - Protective Cover! We truly appreciate your willingness to share your experience with us and we apologize for whatever happened.
We're sorry to hear that the stitching around the glass box area is starting to come undone. We understand how frustrating that must be for you. We will have one of our team contact you regarding this issue and get the cover replaced.
Thank you so much for your 5 star review of the Palma Fire Pit Table (2021+) - Protective Cover. We're so glad you appreciate the quality of the cover which is much better than the original! Thank you for being a loyal customer and for coming back to us repeatedly. We really appreciate your business!
“Arrived quickly and well packed. Good quality fabric and well made. I found the fit around the fire pit glass quite tight but it goes on with a bit of jiggling. The rest of the cover has plenty of room.”
“Good quality cover. The rectangular section to cover fire pit area could do with a slight redesign to prevent the rain water collecting on top and causing the cover to sag under the weight of the water but otherwise happy with the cover.”
