Hi Janette
Thank you for your review. Was there anything that we could help you with concerning your review or purchase, as you have marked it as a 1 star but it sounds like you are pleased with the purchase and product?
Dear Helen, Thank you so much for your wonderful 5-star rating of our Palma 3 Seat Sofa - Protective Cover! We truly appreciate your kind support and are thrilled to hear that you are happy with your purchase.
We are delighted to know that this is your second cover for the sofa and that the first one lasted for many years. It's great to hear that our cover fits perfectly and effectively keeps your cushions dry. This feedback validates our commitment to providing high-quality products that meet our customers' needs.
Once again, thank you for your generous rating and for being a loyal customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Dear Matthew York,
Thank you for sharing your feedback regarding the Palma 3 Seat Sofa Protective Cover. We're sorry to hear about your experience and the issues you encountered with the durability and quality of the cover.
Ensuring the longevity and resilience of our products is a top priority for us, and we apologise that your cover did not meet your expectations. Your feedback is crucial to us as we continuously strive to improve our products.
We would like to resolve this matter for you promptly. Please reach out to our customer service team on 01527 588997 so that we can gather more information about your specific case and work towards a satisfactory solution.
We sincerely apologise for any inconvenience caused and appreciate your understanding. We are committed to ensuring your satisfaction with our products.
Dear Mike, Thank you so much for your fantastic 5-star rating of our Palma 3 Seat Sofa - Protective Cover! We truly appreciate your feedback and are thrilled to hear that it is performing exactly as it should by keeping the rain off.
We strive to provide high-quality products that meet our customers' expectations, and your positive review lets us know that we're on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Thank you once again for choosing our protective cover, and we hope to serve you again soon.
“Looks better material than the the last set we had so hopefully it will last longer than the the last one.
Question for Kettler, have you changed the material of the covers ?”
Thank you so much for your positive review, Peter! We're so glad that the Palma 3 Seat Sofa - Protective Cover is living up to your expectations with its better material! It is one of our top priorities to ensure that our customers are satisfied with their purchase, so it's wonderful to hear that you are happy with it. Regarding your question regarding whether we changed the material of the covers, We can confirm that it hasnt changed but has had a PU coating on the inside to add additional stability and protection. Also, thank you for being a returning customer!
“Very pleased the covers seem well made and durable. Have survived strong winds and a lot of rain so far! Unfortunately the table cover was out of stock but we were able to buy locally for cheaper!? This does not cope with the wind as well as the base of the cover cannot make a tight fit as the table legs stand inside the rim of the table top.”
