Hello Allyson,
Thank you so much for taking the time to leave us this review.
I am very sorry you are struggling to get your charms on. We do sell a charm tool which makes adding your charms super easy.
I will link this for you below if you would like to have a look at it -
https://www.joshuajamesjewellery.co.uk/nomination-charm-tool-p4041
Kind regards,
The JJ team x