Hello Naomi,
I am so very sorry your charm has broken!
Please contact me at support@joshuajamesjewellery.co.uk and I can get this sorted for you straight away.
Kind regards,
The JJ team x
“Had this eye-catching little charm bought me for a birthday present, it looks lovely and sparkles in the sunshine I would recommend it, I might go for the purple one next time. Always a pleasure buying from Joshua James Jewellery”