“This charm was ordered to mark a special occasion, upon arrival it was complete rubbish. The heart was not central to the link and it did not come with the usual authentic nomination envelope gift packaging. It has been returned at my expense(!) as per Joshua James's online return policy, and I am now awaiting a refund. Although JJ are accepting returns they are not processing refunds because of Covid19. They are quick enough selling items during Covid19 though. Very disappointed. Only gave it 1 star because 0 isn't an option.”
Good Morning,
Thank you for your message. I am glad to hear that you're happy with your purchase and I hope that your daughter likes her birthday present. Please get in touch if we can do anything to help you in the future.
Kind Regards,
Lily
Good Afternoon,
What lovely news! Thank you for taking the time to write a review on here. I am glad to hear that the recipient was made up with her gift.
Please get in touch if you need any help or assistance in the future.
Kind Regards,
Lily
Good Afternoon,
Thank you for your message. I am glad to hear that you're happy with your order. What lovely feedback. Please get in touch if there is anything we can do to help assist you in the future.
Kind Regards,
Lily