“The charm arrived damaged. Tried several times to report the faulty item through the customer service email and by phone and have still had no reply almost 2 months later.”
Good Afternoon,
Thank you for your message. I am glad to hear that you're happy with your purchase. Please let us know if you need any help with future orders, we are available to contact Monday to Friday 9am until 5pm.
Kind Regards,
Lily
