“Love it! Delivery was as expected! My only problem was I ordered 4 charms, all for different people and they came attached together. I would have preferred them to have been individual or maybe to have an option asking how I'd like them to come.”
Good Afternoon,
Thank you for your message. I am glad to hear that you're happy with your purchase and have had a positive experience with us. For future reference, it may be a matter of just giving us a quick call and letting one of us know that you'd like them separating and we could make a note of this on your order before it gets sent to packing. Alternatively, there is a video on the Nomination website showing you how to link / unlink the charms in 3 simple steps. Please see the link below, this will take you to that video.
https://www.nomination.com/uk-en/create-your-bracelet/
I hope this helps with your query.
Kind Regards,
Lily
