“We bought this set as a gift and our kid was very happy about it. Unfortunately one of the balls was already damaged when it arrived. Even though we've contacted customer service via e-mail, we have not received an answer, a substitution or a refund. - Poor customer service and very sad for the kid who received this set as gift.”
“La raqueta bien equilibrada. Bastante menos potencia que la Perseus MOD, lo que me parece fatal que despues de gastarte casi 300€ en un pala Pro de pickleball te la envíen sin una funda protectora.
Muy mal por parte de Joola.”
“The net posts are very fragile, the upper part of one of them was broken when I recieved it. I can't reach Joola for a solution, very dissapointing.
Overall the net does what is has to, it's easy to set up and to break down, easy to carry in the bag.”
“I ordered an Agassi Model but I received a Graf one. After 6 hours I ordered the Agassi, Joola made a launch discount for the product. I feel very bad about his brand. They gave me the opportunity to change the racquet but I think it's unfair to make a discount launch not at the real launch of the racquet on the website.
I choose to stay on the Graf model since it's not sustainable to send a product back and receive a new one that differs only from design.
About the racquet, very good feeling, great control but not powerful”
“Sehr geehrte Damen und Herren,bei der Auswahl dieser Tischtennisplatte dachten wir eigentlich mit JOOLA einen hochwertigen Hersteller ausgesucht zu haben. Leider hat sich dies nach der Anlieferung nicht bestätigt. Die eine Ecke ist leicht nach unten gezogen, entsprechende Spaltmaße an der Seite und Unebenheiten auf der Fläche. Zudem hat auf der einen Seite des Netzes der obere Stopfen gefehlt.Welche Maßnahmen können Sie uns anbieten?Freuen uns auf positive Lösungsansätze um die fehlerhaften Punkte abzuarbeitenMfG Lukas Oßwald”
“The box arrived unopened and in good condition, but imagine our disappointment, here on Christmas eve, when we discovered that the table has none of the hardware needed to assemble it, and is additionally missing one of the other parts as well (see photos). Not sure what the kids will wake up to tomorrow morning. Sort of ruins the magic of Christmas morning.I have emailed the manufacturer who is closed through the holiday (seems like you would keep it staffed during your most important retail period?) but I'll update this review depending on how long it takes the them to make it right.Edit: 2 weeks later and no hardware. Will edit further as things develop.Further edit: We eventually received the missing parts and got everything assembled. There is still one outstanding issue, but the overall quality of the table is excellent and we are satisfied with the purchase, even if we had a few hiccups along the way.”
