“Plastic on the back of cotton makes you sweat and the cut on the shape of the sheet does not fit properly the mattress , leaving ripples to sleep on. In the end had to take it off, not comfortable to sleep on and therefore removed it not use. Disappointed.”
We’re sorry to hear that you’re not satisfied with your mattress protector. It sounds like there may have been a mix-up with your order, as our cotton mattress protectors should not have a plastic backing. We’d like to make this right by sending you a replacement that meets our usual standards.
Regarding the fit of the protector, we aim for a perfect fit with all our custom-made products, so it's concerning to hear that it didn’t fit properly. Our customer care team has reached out to you as we’d appreciate the opportunity to understand what went wrong and to provide you with a solution.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Kind regards,
Jonic team
