“Awful product. It absorbs damp and holds it. The 4.5 tog material is very poor. Give us a week of bad sleeping and we now have to replace. I have it checked and same conclusion. I use to sell bedding in retail so I understand product. I tried this product from Jonic because of the service and shape of caravan bed. But the material itself is awful. Do not buy this product. Very very disappointed. Expensive too for bad product.”
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the product didn’t meet your expectations.
We strive to provide high-quality products, so it’s disappointing to learn that this one fell short for you. Your concerns about the material and its performance are certainly not what we want for any of our customers. We understand how important a good night’s sleep is, especially when you’re on the road.
We would appreciate the opportunity to make things right. Could you please reach out to us directly at info@jonic-uk.co.uk or call us on 01524 844106? We’d like to discuss this further and find a solution that ensures you're satisfied with your purchase.
Again, we thank you for bringing this to our attention.
Kind regards,
The Jonic Team
