Hi Glynis,
Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!
J&S 🍿🎩
“OK, two parts to this review. Firstly, the small bags of popcorn were fantastic. A great range of interesting flavours, all of which were really tasty. Wouldn't hesitate in buying them again.
But onto the second part of this review....
I ordered, and paid for two lots of these 100 x bags of popcorn as they were to be used as party favours at a Christmas get-together. Unfortunately, only one box arrived. I emailed Joe & Seph's on 6th December asking if the other box was on the way. No response other than the automated reply from their 'support' system, and so I chased again on 10th December. I also sent a message via FB Messenger and received a reply saying they would get the support team to contact me. Two further similar messages from them on Messenger over the course of the following week and yet I am still waiting for their support team to contact me, almost two weeks later!
I appreciate that Joe & Seph's are a small family business, and they have been very busy with their Cyber Monday promotions, but this level of service is completely unacceptable from any company. If they make a promise on Messenger to get their support team to follow up, then they should ensure that promise is kept. If they are having staffing issues due to sickleave / Covid etc, then they should simply say that. But to get no response is very poor customer service. Very unlikely I will order directly from them again :-(”
