Hello there, Stefania,
Thank you for bringing this issue to our attention. We're sorry to see that one of your items has arrived damaged. This is not the high standard we wish to deliver to our customers, and we greatly appreciate your patience with this matter.
As our policy states, in the unlikely event of an item arriving faulty or damaged, a replacement will be sent out to the customer as soon as possible. Therefore, a new Elizabeth Bennet Decoration will be sent to you shortly.
Once again, we apologise for this inconvenience, and please get in contact with online@janeausten.co.uk if you have any further questions or concerns.
“from the photo on the website, for some reason I thought the dress would be a little pink in colour... It is white. the stitching details are well done.”
