“I was lucky enough to have a subscription given to me as a Xmas present and have been really impressed with the products and the excitement of receiving a box of delights each month.”
“We received a gift of 3 months subscription. First delivery received and enjoyed and found we had to register for the other 2 months ourselves even though they'd already been paid for. Bit annoying - my sister didn't see the insert and threw the packaging away so is going to have to phone up to see if she can get her next 2 boxes.
Not a very user friendly way to do it. The only reason I can see is so they get your contact details to send marketing.”
Hi Helen, sorry for any confusion with our gift memberships. The method to redeem a membership is outlined on the product page when purchasing the gift and also in a card in the box, but these can of course be passed over when the recipient opens them up.
The reason we don't just send all boxes to the recipient automatically is that some recipients want to change their delivery address, or delay when they receive their next ones, and also by setting up their own membership account on our website they are able to manage it themselves going forward and access all our other membership perks such as discounts on our online shop. Thank you for buying from us and I hope the recipient enjoyed their gift!
