“Bread was as delicious always. Delivered on time and was kept updated on delivery and delay by email on one product. I still don’t know how you manage to make such an amazing and tasty low carb bread. Can’t be without it”
Hi A K,
Thank you for taking the time to leave us a review, we really value your feedback.
I'm ever so sorry to hear that our Heylo Bread wasn't to your liking. If there's ever anything we can do to help make your experience with Heylo that bit better, please don't hesitate to get in touch with our Customer Service team at heretohelp@weareheylo.com.
Have a great week.
Thanks again,
Sian
“The bread is delicious and I have tried to have a reoccurring order so I can enjoy this bread each day.However the ordering and delivery leave a lot to be desired. I have ordered this bread three times and the company have failed to deliver the bread I have ordered three times. I’m afraid that the company is under delivering by not fulfilling the order despite receiving the payment. A great shame as a great product is being ruined by the poor organisation of the products delivery.”
Hi Jimmy,
Thank you for taking the time to leave us a review.
I'm ever so sorry to hear of the recent troubles you have experienced when ordering from Heylo. Could I kindly ask you to email our dedicated Customer Service team at heretohelp@weareheylo.com and we will do everything we can to get to the bottom of this issue for you. Please be sure to quote the order numbers on any orders that have been affected.
Thank you and my sincerest apologies again,
Sian
Hi Sue,
Thank you for taking the time to leave us a review. I'm ever so sorry to hear of the troubles you experienced with your recent Heylo order.
As a growing business, we are aware that our response times have been a little slower than usual and we sincerely apologise for that. We are working really hard to improve this service and appreciate you bearing with us. Our dedicated customer service team operate Monday - Friday 8am - 5pm with a typical response time of 24hrs although sometimes it can take up to 48hrs.
I have passed this on to our team and will ensure that the issues is looked into as a priority. We will get back to you as soon as possible.
My sincerest apologies once again,
Sian
