Hi, Thanks very much for your feedback - we appreciate all comments that help us improve. We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers, but we thank you for giving it a try. If you feel there was any issue with the quality of the bagels, please don't hesitate to get in touch at heretohelp@weareheylo.com Kind regards, The Heylo Team