Thanks for your feedback - we appreciate all comments that help us improve. We're sorry to hear that you didn't enjoy your Heylo order as much as many of our other customers. We thank you for giving it a try, and if you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Thanks, Heylo Team
“Bread arrived mouldy. I got a refund because it wasn't in stock but no refund on shipping or vouchers or anything towards a future purchase. I was a bit annoyed because it was my first purchase and shipping is expensive, and I ended up out of pocket and with no bread. Put me off buying in future.”
Hi - We're really sorry to hear your bread didn't arrive in top condition. Our recipes are lab-tested, however low-carb bread products can be susceptible to shortened shelf life, especially depending on shipping conditions. Your refund should have included shipping -please contact our customer service and we'll get the shipping refunded for you. Kind regards, The Heylo Team
