“Opened the loaf of bread and it had gone mouldy, still 3 days until best before, haven't placed any further orders, I'm not someone that complains just wanted what I had paid for”
Hi, We're sorry to hear this. It's definitely not the HeyLO! experience we want you to have. We have refunded this loaf for you and if you let our Customer Service Team know at heretohelp@weareheylo.com and they will sort out a replacement loaf for you as per our 5 days minimum freshness on arrival guarantee.
HeyLO! bread is freshly baked; however, the science of low carb bread is still relatively new, and items can occasionally be susceptible to a shortened shelf life, depending on the conditions exposed to. But we are always working on new, even-better recipes!
Kind regards,
The HeyLO! Team
“Great! What I was expecting and what I go was two different things. I was expecting chewy cardboard, but got something ediable. I do expect some chewyness, that is the nature of low carb bread. But this has to be the best I have had.
So close to the other breads that you cannot have on low carb lifestyle, found my new go to!”
