“I received my pack of bagels and they arrived all mouldy. I did contact Heylo and in all fairness their customer service was brilliant. They sent out a replacement but sadly, these went mouldy after a few days and the bbe was 28th May. I feel harsh giving a 2 star review, it's for the products self life more than anything. Love their seeded bread and service is always amazing.”
Hi, We're really sorry to hear that your bagels didn't arrive in top condition. Unfortunately, some low-carb products can be susceptible to shortened shelf-life, and dependent on the courier conditions. We're always working on improving our recipes and shelf life, and will always replace bread that isn't 100%. Please get in touch with customer service if there are any items that you still need replacing. Kind regards, The Heylo Team
Hi, Please accept our apologies for your inconvenience. We always replace or refund items if they don't arrive in top condition. If you get in touch with our customer services - they'll organise this for you. Kind regards, The Heylo Team
