Hi Carrie,
Thank you for responding to our private message. We package our jewellery boxes very carefully for international travel, with tissue paper, an outer packing case and the travel bag so we were very disappointed to see your gift arrived like this. As you know from previous purchases this is not typical of the service the courier provides and we have raised with our account manager. We hope Katie had a lovely 50th birthday and enjoys wearing her necklace and we are sorry that the courier let us down on this occasion. Best wishes, Honey Willow.
