“Both outbound and return drivers were friendly, helpful and courteous. Outbound driver was waiting at the Arrivals area and identified himself clearly. He went to a lot of trouble to ensure that we were dropped off close to the hotel.”
“We went to Napoli from Madrid, and our arrival was at 22:45. There we were thinking that our driver will be waiting for us… we were expected that our arrival at Sorrento will more or less at 23:30. Not at All !!! I called more than 8 Times at the HolidayTaxis ‘s phone. No response ! No one to help us. We discover our driver at least 60´ later our landing. He was hiding with other drivers and with our name reversed backwards on a sheet … Very useful and easy to find, isn’t it ? So I went to him a little bit angry, he doesn’t speak english, his phone was another than the one we had. And suddenly a women came to calm down and said she ‘s from TUI society. She tell us that we were waiting for 10’ for over people to arrive from another flight. Then the 10’ became 40’ and in fact we were waiting for people of another flight to fill the taxi… At last we arrived exhausted at 01:15 at our hotel… About 2 hours and a half , very long time… Lies, No real explanation of the situation and no apologies for this desagrement ! Our return from Sorrente to Napoli was better, except that we called 3 times HolidayTaxis before to be sure to be taked at our hotel at the previous time.”
“We went to Napoli from Madrid, and our arrival was at 22:45. There we were thinking that our driver will be waiting for us… we were expected that our arrival at Sorrento will more or less at 23:30. Not at All !!! I called more than 8 Times at the HolidayTaxis ‘s phone. No response ! No one to help us. We discover our driver at least 60´ later our landing. He was hiding with other drivers and with our name reversed backwards on a sheet … Very useful and easy to find, isn’t it ? So I went to him a little bit angry, he doesn’t speak english, his phone was another than the one we had. And suddenly a women came to calm down and said she ‘s from TUI society. She tell us that we were waiting for 10’ for over people to arrive from another flight. Then the 10’ became 40’ and in fact we were waiting for people of another flight to fill the taxi… At last we arrived exhausted at 01:15 at our hotel… About 2 hours and a half , very long time… Lies, No real explanation of the situation and no apologies for this desagrement ! Our return from Sorrente to Napoli was better, except that we called 3 times HolidayTaxis before to be sure to be taked at our hotel at the previous time.”
