“What went wrong at Malaga airport? You let me stand despite my reservation. Downright scandalous. We waited half an hour and still no taxi. And the man at the airport was also extremely anti-social. We had to take another taxi outside and declare the costs to you. And then you email and submit your bill and then receive a standard email that it can take 8 to 15 days before you send a message. We are very disappointed.”