“Sent wrong size vehicle, put additional in a taxi who then dropped off at same apartment names but in the wrong town.
Contacted them by phone and email the day before to ensure correct size vehicle would be sent and no 8 seater turns up with a taxi booked that turned up later”
“We booked a taxi he was 20 mins late picking us up,when we arrived but he did say sorry, the taxi to pick us up on our return was on time, both drivers very friendly and presentable
Well done”