“Left me stranded. Didn't answer the phone. Text me over an hour after pick up time. Told to organise my own taxi. Just not good enough. I wont use again. If the hotel had not helped I would have missed my flight.”
“Left me stranded. Didn't answer the phone. Text me over an hour after pick up time. Told to organise my own taxi. Just not good enough. I wont use again. If the hotel had not helped I would have missed my flight.”
“What kind of company is this?
We had to wait 45 minutes before the bus left the airport, even though all 6 were ready to leave.
10 min before arrival the hotel the driver stopped at a rest stop and proclaimed that now it was a toilet break!!! This was a place you could buy food, drinks and souvenirs!! This was not informed of when we ordered and not necessary.
Sent several emails to Holiday travel to confirm pick-up time, never got it!
There was a man who looked, to put it mildly, unsuitable and stressed that picked us up. After 5 MINUTES he also stopped at a rest stop and proclaimed that there was a toilet break, where we stayed for 15 min. None of the 6 passengers went to the toilet or bought anything, no one was particularly pleased with this stop eighter. It seems that this is agreed a "friend service", which is NOT OK.
The "driver" used a map on his mobile all the way, so it seemed he didn't know the way to the airport.
We had announced in the order, that we were going to Terminal 2. When we got to the terminal, the "driver" demanded to get money from us!! This is unheard of behavior, we've paid for this already. We went through the security check, felt that something wasn't right, it turned out that we had been put off at the wrong terminal!!!! We had to get help from airport staff to get out, we had to take a taxi to Terminal 2, that trip cost 5 EURO. This is completely unacceptable, we want our money back, and additional 5 EURO that we had to pay extra for the taxi to right terminal.
Unfortunately it’s not possible to give 0*.”
“What kind of company is this?
We had to wait 45 minutes before the bus left the airport, even though all 6 were ready to leave.
10 min before arrival the hotel the driver stopped at a rest stop and proclaimed that now it was a toilet break!!! This was a place you could buy food, drinks and souvenirs!! This was not informed of when we ordered and not necessary.
Sent several emails to Holiday travel to confirm pick-up time, never got it!
There was a man who looked, to put it mildly, unsuitable and stressed that picked us up. After 5 MINUTES he also stopped at a rest stop and proclaimed that there was a toilet break, where we stayed for 15 min. None of the 6 passengers went to the toilet or bought anything, no one was particularly pleased with this stop eighter. It seems that this is agreed a "friend service", which is NOT OK.
The "driver" used a map on his mobile all the way, so it seemed he didn't know the way to the airport.
We had announced in the order, that we were going to Terminal 2. When we got to the terminal, the "driver" demanded to get money from us!! This is unheard of behavior, we've paid for this already. We went through the security check, felt that something wasn't right, it turned out that we had been put off at the wrong terminal!!!! We had to get help from airport staff to get out, we had to take a taxi to Terminal 2, that trip cost 5 EURO. This is completely unacceptable, we want our money back, and additional 5 EURO that we had to pay extra for the taxi to right terminal.
Unfortunately it’s not possible to give 0*.”
