Hello James,
Thank you for taking the time to leave a review.
We are so sorry to hear about this, it was not our intention to cause any disappointment.
It seems you may have missed our last reply with our offer of a resolution. We have reached out to you again by email and hope we can sort out the best way to help here. We would never want to leave you feeling unsatisfied with our products or service.
We look forward to hearing back.
Warm Regards,
The Historic Newspapers Team