“I can’t believe the flowers which my mum received for her 70th birthday. The flowers arrived a day later than it stated on website and also wilted with some flowers beheaded. The flowers shown on here she did not receive, she counted 9 flowers and that it had more greenery present than flowers. I can only describe the bouquet she received as cheap flowers you’d get from a garage. Extremely disappointed! Do not buy!”
Hello Ashleigh,
Thank you for sharing your experience. I'm truly sorry to hear that the flowers did not meet the expectations set by our website and that the delivery was delayed. We aim to create beautiful arrangements, and it’s disappointing to learn that the bouquet received was not reflective of our standards. Your feedback is vital to us, and we’ll be addressing these concerns with our team to ensure improvements are made.
I can see that you have contacted our team and can see that they have resolved this.
Best wishes,
Katie
“Had a little blip with first bouquet- I emailed customer services and my issue was dealt with promptly and professionally . Another bouquet was sent and the flowers were fresh , beautifully packaged and v true to picture on website . Would use the company again and would highly recommend”
“Sent these to my mum for her birthday and she was so pleased with them - couldn't be more complimentary about how beautiful and stunning the bouquet was. She even commented on how fancy and lovely the packaging was. Thank you so much!”
“Stunning bouquet. First time using online delivery for flowers and I will use Haute again. My friend loved them and they arrived on the correct date, beautifully presented! Really pleased.”
