Luxury Face, Body & Haircare Set Reviews

4.6 Rating 1,269 Reviews

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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“The black face soap makes so much difference to looks and feel of face after cleansing and once dry.. I have sensitive skin too and it doesn’t trigger a reaction”

Helpful Report

Posted 1 year ago

Yasmin Raeis

Verified Reviewer

“Both of these products just leave your face and body feeling sticky, which just gets worse as your skin dries. Wont be buying again”

Helpful Report

Posted 1 year ago

I am so sorry to hear that you have had a negative experience with our product. I understand how frustrating that can be, please know that we take all feedback seriously and we are actively working on improving our product to better serve our customers. Thank you for bringing this to our attention, and please don't hesitate to reach out support@gruum.com if there is anything else we can do to help. - FAO Helen

Posted 1 year ago

Tina Cawkwell

Verified Reviewer

“Lovely quality products , smell lovely too .. packaged well & presented nice”

Helpful Report

Posted 1 year ago

Sarah Milner Simonds

Verified Reviewer

“If this is the new definition of luxury I don't like it. It's missing the birch twigs and sackcloth. I mean, it's three bars of soap, with varying levels of squeaky finish. The orangy one is really only in colour. The black one for the face leaves a particularly disquieting waxiness. And there was a surprisingly large quantity of air used in packaging. You could have squeezed some birch twigs in there.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thanks for your review and feedback regarding the product and packaging. I understand it can be quite frustrating when a product doesn't meet expectations so I apologise for any inconvenience this may have caused. We take customer satisfaction very seriously, and we want to make things right. Could you please let us know what specifically you're unhappy with so that we can address the issue and improve our product? Please email support@gruum.com, I would love to hear your thoughts. Thank you for bringing this to our attention, and we look forward to resolving this for you. - FAO Helen

Posted 1 year ago

Julie Shawcroft

Verified Reviewer

“Quick delivery. Bought for my husband who said it is a lovely product. Smells good and leaves skin feeling cleansed and clean.”

Helpful Report

Posted 1 year ago

Sonya Farrell

Verified Reviewer

“As a person who doesn’t like soap bars And doesn’t use them I have been pleasantly surprised! The body bar smells lovely and leaves your skin feeling soft from the oil. The face bar left my face feeling fresh and soft. Impressed!”

Helpful Report

Posted 1 year ago

Amanda Mitchell

Verified Reviewer

“Nice smell, the body bar is a bit scratchy and has only lasted a very short time. Will not buy again”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you for taking the time to review our Luxury Face, Body & Haircare set. I apologise that the body bar did not meet your expectations and was a bit scratchy on your skin. We strive to make our products work for everyone, but we understand that it may not always be the case. If you would like to discuss your experience with us further and help us improve your experience, please feel free to get in touch with us at support@gruum.com. I apologise that the body bar was not as expected, and I hope that we can change your experience in the future. - FAO Helen

Posted 1 year ago

“The shampoo bar was so lathery, made my hair squeaky clean and so so soft im absolutely, honestly sold on shampoo bars. This is my first try and I'm not disappointed at all. And in fact the uses out of a small bar is many more than a big bottle of shampoo. Give them a try u will be hooked! No more bottles either. This by far is such a great step in all ways in my life. Ivreally am so happy, even if its just shampoo! Think a year worth of empty bottles needing thrown away or recycled. A happy convert for sure. Xx”

Helpful Report

Posted 1 year ago