“I think my unanswered email to them says it all: I intend to return my boots due to them being faulty.
I didn't buy the boots as seconds but they are dirty/shop soiled inside both boots; on the label on one boot and the inner cuff of the other ( please see images 1&2 attached) plus the RHS footbed is twisted to such a degree that it means there is no support under the arch or heel & the excess insole on the outer edge makes my right foot feel really uncomfortable (see images 3&4) so I am rejecting them as not being of satisfactory quality and not free from defects.
When I rang them to check they had not deducted the cost of returning them I spoke to a very rude man who said they didn't have time to acknowledge or respond to emails. Save you money and don't bother!”
“I had high expectations of these boots after seeing reviews online. However on their first outing, the boots were wet inside. This wasn't just damp from sweat which I experience with my other boots. The tracks I use do suffer from low level flooding (4 inches maximum) and can be extremely muddy as a result, it is SW Scotland after all, but my other boots, which are only ankle cuff versions, cope very well and I've never had wet feet in exactly the same conditions on the same tracks. Very disappointed and I doubt I'll ever try Grisport again as it was a total waste of money. I wouldn't be wearing high boots in Summer when it's slightly drier.”
“Discription says waterproof, worn twice in heaven rain and my socks/feet were wet through, so definitely bot waterproof, overwise they are a very comfy shoe. I have deleted my purchase details overwise would be looking for possible refund.”
“I have had many pairs of grisports and have always loved them but after only a few wears on paved footpaths the leather on one boot has seriously deteriorated. It has faded and heavily creased becoming very weak and unsupported as well as the lace hook is tearing out of the leather. I hope this can be resolved as I would like to continue wearing grisport boots”
“Previously reviewed customer service as being great, that all went horribly worong. Protective scuff guard on toe came in stuck, returned. Gor setn another pair, same problem. Staff member "argued" with me and was the opposite of helpful, eventually agreed to replace with a different model. I was delivered a 3rd pair of the same boot!!! So I returned again and got a full refund. Complete and utter waste of time. Would not recomend to use this company.”
