“I love Freya Rose jewellery and have quite a few pieces. However the chain on this necklace is very poor quality. It snapped on first wearing it. Fortunately I was able to get it repaired locally but it is very weak. Its a shame because the mother of pearly part is beautiful.”
Dear Diane, Thank you so much for your thoughtful feedback on our Warrioress Mother of Pearl Necklace. We truly appreciate customers like you who take the time to share their experiences and provide us with valuable insights.
We're so sorry to hear that the chain broke. Please know we offer free repairs on all our jewellery for any form of craftsmanship imperfection with our 3-year warranty. If anything like this should happen please don't hesitate to reach out to our customer support via our website or info@freyarose.com email.
Our team appreciates your feedback and has since spoken with our artisans who handcraft every piece of jewellery to ensure we address this issue and ensure our chains are stronger.
If you ever have any questions or need further assistance, please contact our support team. We are always here to help and ensure you have the best possible shopping experience.
Once again, we appreciate your feedback and thank you for choosing our Warrioress Mother of Pearl Necklace.
Warm regards,
FR Team x
