“I returned this as it was unsuitable and this was already 6 days ago that I have the confirmation of delivery (to them) and they haven’t refunded nor answered any of my emails. This must be a scam. There is no way to contact them other than via email and they don't reply. Even their online chat doesn't work. Stay away!!!”
Hi Jessica, sorry this was during the pandemic so sorry for any delays. We believed you were refunded within our timescale of returns.
Kind regards
Fox Team