Hi James, firstly thank you for taking time to leave us a review. We are sorry to hear the magnets we sent did not perform as desired. Please be assured a member of our customer service will be in touch with you via phone or email to help resolve this for you. If you prefer to reach out to us - please feel free by emailing us at sales@magnetexpert.com or call 0800 488 0288 (*there is no charge to call our team).
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS