Golden Gift Wrap Reviews

1 Rating 2 Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

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Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Victoria Knight

Verified Reviewer

“Poorly wrapped, not worth the almost £4 charged”

1 Helpful Report

Posted 2 years ago

Hello Victoria, Thank you so much for your review - we appreciate it. We apologize that the gold gift wrapping you received did not meet your expectations. Our staff always tries to achieve the best possible result, but in your case, it seems that it was not satisfactory. In such cases, it is quite natural for us to refund you the purchase price. Our customer service has already arranged this and we hope that this solution is satisfactory for you. All the best Firebox

Posted 2 years ago

Stella Beckett

Verified Reviewer

“DO NOT PUT A STICKER ON THE GIFT WRAP. as it describes what is inside and it can’t be removed without ripping the wrapping paper. Certainly not worth the money paid for it. Defeating the object as u will have to re do it yourself”

Helpful Report

Posted 2 years ago

Hello Stella, Thank you so much for your review - we really appreciate it. We apologize that the gift wrapping you received did not meet your expectations. Unfortunately, the sticker was used incorrectly when wrapping and so the surprise was ruined. In such cases, it is quite natural to refund the price of the gift wrapping. Our customer service has already arranged the refund and hopefully, this has been a satisfactory solution for you. We would be happy if you continue to be a customer with us despite the error. Take care Firebox

Posted 2 years ago