Late Bottled Vintage Port in Personalised Premium Wood Gift Box Reviews

4.7 Rating 75 Reviews

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Product Page

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Visit Product Page

Carl Denning

Verified Reviewer

“The Engraved box that came with the bottle of port had the name incorrectly spelt despite me requesting it correctly. When I asked for a replacement I was told I can't get one until they recieve the old box back. (A useless to them engraved incorrectly cheap box) I explained it was for a present and there was no time to do that...they didn't care and wouldn't send me a new one until I sent back the old rubbish. Poor customer services and now I've had to give a rubbish birthday present as a result. It cost me £50 so I expect better service than that. I'll never buy from them again”

Helpful Report

Posted 5 years ago

Hi Carl, I am very sorry you have received a poor service. As discussed, the replacement box has been sent out to you now and your e-wallet has been credited with £20 for you to use. I have spoken to the team to make sure this does not happen again as it is definitely not the way we do things. Once again, I am sorry for the inconvenience. Sabina

Posted 5 years ago

GERWYN ROBERTS

Verified Reviewer

“Excellent. The quality of the engraving was absolutely perfect. The box itself was well made and was just right for a presentation gift.”