Four Piece Steak Cutlery Set Reviews

4.5 Rating 18 Reviews

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

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Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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“A really dissapointing experience overall. These are lovely knives and totally fit for purpose, however the packaging / service was the major let down here. Firstly the knives turned up very quickly / prompt. That soon went to dissapointment when I opened the package and I saw the sellotape stuck to the wooden presentation box. I immediately called to company and they advised me to wipe it with nail polish or white vinegar. Neither worked and I expressed concern at removing the remnants of the sticky tape residue with using a harsh product such as nail varnish remover which was clearly going to change the colour of the wood!! Reason given for using tape is they have to when transporting knives. Not a good excuse as you would never put sellotape or any tape on wood, as it can sweat and obvously stick and leave awful marks. There is also a tight cardboard cover on the box which you have to rip to get off so this keeps the lid firmly on. Also, the cardboard could be placed the other way if there is such a concern on the knives falling out. I work in overseas moving, and this is an absolute No no to put sticky tape on wooden items! A replacement box would be in the post I was assured and in turn I would send the tape damaged box back. 7 working days passed and I called again only to be told they actually hadn't sent the replacement box out due to an error on their part. This finally arrived a couple of days later. The box once again had tape marks on it, as they had removed it to send the empty box to me! In the end I kept the lid and kept the original base which was also broken as two of the wooden dividers had broken off. The whole feature of these knives in additionl to the lovely knives themselves if the presentation box they come in, so the whole experience has been tarnished by the poor handling / packing / follow up etc. I had several other things I wanted to order from this business, including other knife sets - however, I do not want the hassle of tape being stuck to other wooden items and ruining it, so I will now order elsewhere.”

1 Helpful Report

Posted 4 years ago

Sorry to hear of your problems with the sticky tape residue being on the wooden box, and the failure to fix the problem with a replacement without tape. I do hope that the knives give you good service, and we will look at our processes internally in terms of how we respond to issues like this. Many thanks Matt

Posted 4 years ago

Raul Biancardi

Verified Reviewer

“Excellent knives. Well made, and they cut extremely well. Can't fault them.”

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Posted 4 years ago

Jane Forshaw

Verified Reviewer

“wonderful chunky knives with an excellent blade. also prompt service from F&T”

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Posted 4 years ago

Helen D’Oyly

Verified Reviewer

“I bought these as a wedding present for my husband and he absolutely loved them! I did have to send the first box back as it had a sticky rectangle mark on the box but I contacted the customer service team and they resolved it within good time by sending me a replacement box. The product itself is of high quality and definitely worth buying.”

1 Helpful Report

Posted 4 years ago

Tricia Finch

Verified Reviewer

“Knives very high quality, didn't give 5 stars as the box is cheap looking and disappointing”

1 Helpful Report

Posted 4 years ago

“The box was broken the first delivery. Called and asked for something to be done. A new box was sent- this one is all sticky like it’s had labels on it? Knives themselves look very nice but packaging doesn’t really match the price.”

1 Helpful Report

Posted 5 years ago

Mrs Barbara Stewart

Verified Reviewer

“Good quality knives,excellent service,would use you again”

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Posted 5 years ago

R W Shepherd

Verified Reviewer

“Excellent quality, feel really good to use”

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Posted 5 years ago