“**Review**
I ordered based on a New York Times article, expecting something special and well-crafted. The pictures on the homepage were stunning. However, the items I received were a disaster. The quality is the lowest grade of Chinese manufacturing. Out of over 20 pieces, not one was flawless. I also have serious doubts about the quality standards regarding toxic substances.
Be warned, European customers will face customs fees and VAT, as well as high return shipping costs. Essentially, you are buying without a guarantee since you must cover the shipping costs.”
Hello,
Thank you for your order.
All our products are hand finished and some imperfections may occur but if anything is damaged or you are unhappy with the items please email us with some photos on info@falconenamelware.com and we would offer to replace or refund the items.
All of our products pass UK standards tests and are Lead & Nickel free. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel.
European customers will face customs fee - we do not charge VAT form our end - and this is taken by the courier for the importing country.
Regards,
The Falcon Enamelware team