“Hallo i had a wonderful time on the boat
I must praise the chef for being able to accommodate my dietary requirements
However The fact that the air con was off because the generator was turned of at night was a big problem as the portholes do not open and I could not sleep in the stuffiness of the cabin in the summer
Also I can not go in the sun fora prolonged length of time and as there were no shade cloths on deck I was restriced to before 10.00 and after 16.30 Not ideal
Once again The crew were super, food was good and the outings great
Thank you”
“The crew did their best during a very hot week but the boat is not equiped to cope with the heat, not being helped by the air conditioning being turned off at night. The tours were slightly disorganised and not to the standard I would expect.”
“A very comfortable boat accommodating a maximum 22 passengers. The lounge/dining area was pleasantly comfortable and the top deck had cushioned seating on both sides.
The weather was rather hot and this did mean that cabins were rather warm by the end of each day.
Excursions took place on every day but you could not out if you preferred a mire relaxing day.
The food was very good overall, though once or twice it was dry and over cooked. However, the quality and service was excellent.
The staff worked so hard and ensured all passengers were happy.
Overall, a superb week both of a great cruise, great staff, great excursions and a good week.”
“The staff on board and the itinerary up to the final day was very enjoyable and the staff certainly were a part of the enjoyment.
However the last day contributed to a real anti-climax to the trip. To be taken to Cheltenham for 5 hours to find nothing there but shops was absolutely not acceptable. If that was the only thing to do we would have preferred to go home Saturday. We also could not understand the reasoning for the last night's dinner in the boathouse which was totally lacking in atmosphere.
We have two sets of friends who were interested in trying the English river cruise but we really cannot recommend it to them mainly due to the pretty dirty washing facilities + the smell as you opened the door. Surely at least an air freshener could be installed to make it more pleasant.”
Thank you for taking the time to leave a review, Christine. I'm so pleased to hear that you enjoyed the first five days of your cruise and felt well looked after by the crew—it’s lovely to know they contributed positively to your experience.
I'm sorry to hear that Cheltenham didn’t meet your expectations. We understand it isn’t to everyone’s taste and have been looking at alternatives—we’ve arranged a guided visit to Tewkesbury for an upcoming Severn Vale Discovery cruise, and we’ll continue exploring options that offer more interest for our guests.
We're truly sorry that some aspects of your cabin fell short of expectations. If we’d been made aware during your cruise, we would have done everything we could to address the issue straight away. We always encourage guests to speak to us during their stay so we can resolve any concerns promptly and ensure their experience is as enjoyable and comfortable as possible.
Thank you once again for sharing your thoughts—it’s only through feedback like yours that we can continue to improve.
“Nothing is too much trouble, everything is catered for on this cruise into the natural landscape of the river Severn. All the personnel from arriving at the boathouse to leaving at the end are attentive, trained and friendly.
If you like a steady pace of life, I strongly recommend trying it”
Thank you so much for your wonderful review, Tony! We're delighted to hear that you enjoyed your cruise along the beautiful River Severn and found our team to be attentive and friendly. It's always our goal to ensure that every guest feels catered for and leaves with memorable experiences. We truly appreciate your recommendation and hope to welcome you back for another lovely journey soon!
“This year was our 6th cruise on the River Severn...love it so much we've booked again for September. Captain Dan and his team were 1st class, friendly, kind and helpful.
I'm told it will be a completely new crew in September..shame... as this crew , in our view, were excellent. The food and choices were also excellent . Have no complaints at all. Happy to recommend this cruise 100%.
This review is on behalf of myself my friend Charmaine Clothier.”
Thank you so much for your wonderful review, Dee! We're thrilled to hear that you enjoyed your sixth cruise on the River Severn and that Captain Dan and the team provided excellent service. It’s great to know you loved the food choices as well! We appreciate your recommendation and can't wait to welcome you back for another fantastic experience.
“We had the holiday that we wanted and needed. Totally relaxing and stress free, pleasant canal bank scenery and the choice to take advantage of the various trips that were available as part of the inclusive package. The staff were all equally charming. The food was ample, no choice, but alternaives made available for those of us with special requirements. The cabins were small ship size, not huge cruiser size, but clean and comfortable, and as described. All in all, a lovely relaxing break. Thank you.”
Thank you so much for your lovely review, Jenny! We're absolutely delighted to hear that you had the relaxing holiday you were looking for, enjoying the charming canal bank scenery and our various inclusive trips. It’s wonderful to know our crew made a positive impression and that you found the food accommodating to your needs.
We appreciate your feedback regarding cabin size; we strive to maintain cleanliness and comfort in our accommodations, and it's great to know you found it as described. Sincere thanks for sharing your experience, and we hope to welcome you back for another lovely break soon!
“I enjoyed your Cruise very much. It is truly unique as there is nothing quite like it in the UK and long may that last for you. I liked the boat too - cosy but with a feeling of openness. It was comfortable and very clean. The crew were attentive but the the girls need to upgrade their waitressing skills.
I would strongly recommend this Cruise to my friends. Well Done!”
Thank you so much for your fantastic review, Meredith! We're delighted to hear you enjoyed the unique experience of our cruise and found the boat both cosy and comfortable. Your kind words about our attentive crew mean a lot to us! We appreciate your feedback regarding the waitressing skills and will certainly pass that along for improvement.
We’re thrilled that you would recommend us to your friends and hope to welcome you back for another memorable cruise soon!
