Terminal Surface Parking Reviews

4.3 Rating 1,406 Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

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Keith Campbell

Verified Reviewer

“The terminal parking is fine and convenient. Sadly when you try to exit it seems a total nightmare most times. I booked in advance. Arrive at the exit barrier and it asks for £200. I press the button for assistance. Can’t find my number plate on the records for those dates. My phone is dead so we literally sit and wait in silence for 5 minutes while it sparks up. There are 3 exit barriers. One is closed, I’m blocking another waiting to access my emails. No record of the reference either. We explain we are looking at the booking and reference number. Silence for another few minutes. In the end with no explanation or even any words, the barrier opens and we finally can start our journey home. No record of any booking,, yet next day they send an automated email and asked me to do this review…”

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Posted 7 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 7 months ago

Graeme Sutherland

Verified Reviewer

“Parked car. Went on holiday. Came back, car was still there. Not much else to say really.”

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Posted 7 months ago

“Excellent service from booking to parking and exit. Very resonable price too. Highly recommend. we will be back. Thank you again.”

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Posted 8 months ago

Adam Barwikowski

Verified Reviewer

“That's my first time when I used that parking. Definitely I will back again.”

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Posted 8 months ago

Rafal Serafin

Verified Reviewer

“super”

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Posted 8 months ago

Rachael Lamont

Verified Reviewer

“Easy to find and close enough to the terminal to walk.”

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Posted 8 months ago

“When you are booking online, there are lots of different options, which is great, however it makes you hesitant on arrival at the airport about which way to go / what you've booked. The confirmation email is very lengthy - it should clearly state the name of the car park option you've chosen, and this should exactly match a sign on arrival at the airport telling you where to go.”

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Posted 8 months ago

Stuart Millar

Verified Reviewer

“Hassle free enjoyable stay.”

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Posted 8 months ago