Multi-Storey Parking Reviews

4.4 Rating 2,131 Reviews

Visit Product Page

Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Visit Product Page

Helen Ormiston

Verified Reviewer

“I have used your car parking thrice this year but every time I have tried to exit the car park there is a message saying that I have not paid! Is this something that I am doing wrong or is it an issue at your end. The first time this happened it was quite alarming. I wait to hear your reply.”

Helpful Report

Posted 2 years ago

“Love that it is only a short walk to the airport and fast track is included. Wasted a bit of time as ‘spaces left’ signs on one floor were not accurate, otherwise would have been 5 stars”

Helpful Report

Posted 2 years ago

“I paid my parking fees online months prior to travelling and on my return I was charged £360 so the barrier would rise. Totally unacceptable and have filed a complaint and produced my paperwork and ticket to the help line. Absolutely put me off using airport parking for good.”

Helpful Report

Posted 2 years ago

“Process was really smooth and straightforward, would definitely use again. Only snag was that when leaving the the car park and I had to insert the card-eventhough I had already pre paid- I was told I needed to pay £360. I called for assistance and it was resolved straightaway, however was a big shock at first.”

Helpful Report

Posted 2 years ago

“HAD TO PAY TWICE I had a pre booked pre paid multi storey car parking space for 36 hrs. Automatic exit barrier registration place recognition system out of order. I had to pay AGAIN at ticket machine to get out - and told to claim it back via customer service helpline. No answer the next day when I called the helpline - except a message telling me they close at 2pm each day. I’ll try emailing instead. Car park was clean, well lit, on -site personnel were polite but unable to refund me when I encountered them after I had paid again at the machine.”

Helpful Report

Posted 2 years ago

Robert Ferguson

Verified Reviewer

“Was charged £180 to leave car park after pre booking and already paying £60 for alloted stay”

Helpful Report

Posted 2 years ago

“convenient, easy access and the fast pass thru security was a great addition. only criticism was that when I was leaving the machine asked me to pay 150 quid - I had to contact the support team to explain I had prepaid and they let me thru. Overall would recommend.”

Helpful Report

Posted 2 years ago

Michael Black

Verified Reviewer

“Excellent facility. However for some reason despite having pre booked and paid I was asked for £150.00 on exit. The member of staff that answered the call button was very helpful and sorted the problem out quickly.”

Helpful Report

Posted 2 years ago