Mid Stay Parking Reviews

4.3 Rating 759 Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

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“The parking was great, the £170 charge I was asked to pay (I had booked and paid in advance) when I tried to exit at 02:30 wasn't, but the staff member on the other end of the intercom was excellent.”

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Posted 1 year ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad that a member of staff was able to help to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“East airport access !”

1 Helpful Report

Posted 1 year ago

Philip Davies

Verified Reviewer

“Number plate recognition took ages to work getting in. On exit barrier would not accept ticket had to buzz through to get out. Technology is great when it works. Handy for the terminal though.”

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Posted 1 year ago

Thank you for your review. We are aware of a small number of our ANPR cameras not working correctly. We have raised this with the relevant teams and hope to have the issue with them resolved soon. Sorry for any inconvenience caused. Kind regards, Customer Support Team

Posted 1 year ago

“Convenience!”

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Posted 1 year ago

Nicolae Voinic

Verified Reviewer

Author didn't leave any comments.

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Posted 1 year ago

Robert Sloan

Verified Reviewer

Author didn't leave any comments.

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Posted 1 year ago

Daniel Torbett

Verified Reviewer

“I am a regular user of Edinburgh Airport car parks and I can honestly say that my experience on my return from a short trip on Monday 23rd at 1:30am was the most angry and disappointing experience. I stupidly paid in advance for I mid stay but found out on exiting the car park, I parked in the wrong car park. It was only at exiting where I was asked for. £118. I called service who told me that due to my error I had to pay £40 extra to exit. Not what I was wanting after travelling most of the evening from Tenerife. I then asked to speak to a manager, I was rudely passed to Lawrence who refused to provide his full name. This was not the service I was expecting and point blank refused to let me leave, he told me “ put on your hazzards until you pay the additional £40..” now my partner and I were personally attacked verbally by addressing the comments we had just heard. Therefore, to get home I reluctantly paid the additional £40 to get out of there. My partner was also so disgusted with the comments and service from an admitted error which is the grand scheme of things was the first time in many occasions where I have spent a lot of money parking for business and pleasure, that both of us want to this situation fully addressed and a refund provided of the £40 extra payment. Not only that I would like Lawrence to apologise for his tone, anger in writing. I look forward to hearing from you as I will take this further if I don’t receive a response to the actions you are going to take in the next 7 days. Daniel Torbett”

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Posted 1 year ago

If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Regards, Customer Support Team

Posted 1 year ago

DONALD MACKINNON

Verified Reviewer

“Excellent facility, easy in and out.”

1 Helpful Report

Posted 1 year ago