Oliver Remfry

“Tried to make me pay a further £150 when picking up my car even though I pre booked. This has also happened to me before. I pressed the help button on the ticket machine and got let out but it’s not good.”

Helpful Report

Posted 1 year ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Easy to book, great location close to the terminal and quick exit from the car park on return. Very cost-effective for being so close to the terminal”

1 Helpful Report

Posted 1 year ago

“It's a great place to park for convenience, but it's still far too expensive at £50 for two days in off-season.”

Helpful Report

Posted 1 year ago

Thank you for your review, I'm pleased to hear that you find our car parking facilities convenient. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 1 year ago

George Durrand

Verified Reviewer

“Exit problems. I have recently stayed in both the midstay surface parking and the multi-storey car parking having pre booked. I have no problem with the parking element but on two of the three occasions I have used Edinburgh airport parking this year when I have reached the exit barrier there has been a demand for a parking fee. On both occasions the problem was resolved quite quickly over the intercom but it is annoying that the system would appear to be able to read my registration number to calculate a supposed unpaid parking fee but not able to identify that the parking had been prepaid.”

Helpful Report

Posted 1 year ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Easy to find and get a parking space However upon return when I put card in machine to exit I was asked for £180 payment this despite the fact I had pre paid for the duration, I had to contact the office explaining rhe situation, he opened the gate”

1 Helpful Report

Posted 1 year ago

“The parking was great, the £170 charge I was asked to pay (I had booked and paid in advance) when I tried to exit at 02:30 wasn't, but the staff member on the other end of the intercom was excellent.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad that a member of staff was able to help to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“East airport access !”

1 Helpful Report

Posted 1 year ago

Philip Davies

Verified Reviewer

“Number plate recognition took ages to work getting in. On exit barrier would not accept ticket had to buzz through to get out. Technology is great when it works. Handy for the terminal though.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are aware of a small number of our ANPR cameras not working correctly. We have raised this with the relevant teams and hope to have the issue with them resolved soon. Sorry for any inconvenience caused. Kind regards, Customer Support Team

Posted 1 year ago

Mid Stay Parking Reviews