Mid Stay Parking Reviews

4.3 Rating 700 Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

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Russell Matchett

Verified Reviewer

“Easy Convenient Really close by”

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Posted 7 months ago

“I had to extend my trip abroad but could not just buy a few extra days in long stay where my car was parked. I emailed customer services and I was sent a link to book into mid-stay and press the buzzer upon exit. It all worked well. Thanks.”

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Posted 7 months ago

Author didn't leave any comments.

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Posted 7 months ago

“As usual the number plate reader did not work so to exit the car park i had to spend 10 minutes waiting for the car in front to get through and then wait while the helpful person found my booking. This happens every time i use the carpark which is every week. This week i wanted to catch the end of my daughter's school concert so it was particularly annoying.”

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Posted 8 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 7 months ago

Gillian Watt

Verified Reviewer

“Easy to use & great value”

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Posted 8 months ago

Author didn't leave any comments.

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Posted 8 months ago

“Excellent option. Easy to use. I couldn’t find my ticket on way out but after a check they quickly buzzed me through with no delay.”

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Posted 8 months ago

“Badly signposted. We went into the wrong car park by mistake - an attendant let us in and checked our booking once we were through the barrier. We had to exit and couldn’t without paying £6. Absolutely furious - terrible set up.”

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Posted 8 months ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 8 months ago