Mid Stay Parking Reviews

4.3 Rating 699 Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

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Heather Crane

Verified Reviewer

“Easy to find, plenty of spaces. Would use again.”

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Posted 6 months ago

“Good value and within walking distance to terminal”

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Posted 6 months ago

“Easy to find and quick walk to airport”

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Posted 6 months ago

“Parking was great. Easy access to car park. Easy access to Departures. Only marred by £180 being demanded on exit - pressed the buzzer, explained it was pre-paid, barrier opened, but no ‘Sorry’ ‘Apologies’ or anything which would have appreciated”

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Posted 6 months ago

Hello Colin, Thank you for taking the time to share your feedback about your experience with our airport parking service. We're glad to hear that you found the parking and access to the Departures area easy and convenient. However, we apologise for the inconvenience and disappointment caused by the misunderstanding at the exit barrier. We understand that you had pre-paid for your parking and were surprised to be charged £180 upon exit. We're sorry that our staff didn't offer a more apologetic response when you explained the situation. We're taking this opportunity to review our processes and ensure that our staff are better equipped to handle similar situations in the future. We appreciate your feedback and would like to offer you a gesture of goodwill for the inconvenience you experienced.

Posted 6 months ago

Anne Gaughan

Verified Reviewer

“Fantastic all round ,its cheap so close to the terminal building and easy to find the access is brilliant definitely a reason to use edinburgh airport again.”

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Posted 6 months ago

“Excellent easy to reach parking.”

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Posted 6 months ago

“Easy to find an space and a short walk to the main building. NPR works well and no fuss checking in or out.”

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Posted 6 months ago

“Easy to access. Not so easy to exit as I became the 3 rd member of the family to have the ticket not accepted and a message appear saying I owed a whopping £445 despite having paid in advance and leaving before the time slot booked expired. Luckily having had 2 other member of the family experience the same problem I knew what to do to to allow me to leave without further charge. If this is standard then someone is up to something!”

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Posted 6 months ago

Hello, We sincerely apologize for the inconvenience you faced during your exit from the parking facility. It is disheartening to hear that you, along with two other family members, encountered the issue of the ticket not being accepted and a significant fee being displayed despite prepayment. We appreciate your understanding and cooperation in resolving the matter to avoid further charges. Please be assured that this is not a standard occurrence, and we take such feedback seriously to investigate any potential issues promptly. Your experience will be shared with the relevant department to prevent similar incidents in the future. We value your feedback and thank you for bringing this to our attention. We hope for the opportunity to provide you with a smoother experience in the future. Kind Regards, Customer Support Team

Posted 6 months ago