“Cutter I received was faulty, contacted support who clearly didn’t believe me but promised to send another ASAP, I am still waiting for it!
I have returned the faulty one at my own expense.”
Hello Sara, as we said in our email exchange on Wednesday. please accept our sincere apologies for the inconvenience caused by this and we are sorry for the delay in replacing which we will chase up urgently. However we think it is unfair to say we clearly didn't believe you. Our actual comment was “They are all tested before they leave here so we wouldn’t expect this to happen” This is purely a reflection on our processes and the lengths we go to to try and avoid any problems. I don't think as yet we have received your original item back but when we do we will refund the postage you paid to return it. We sincerely hope you will be satisfied with the way we have dealt with this issue but please contact us directly if you have any other concerns.
